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After a calculation run, commissions are available as payouts. Payouts track the end-to-end lifecycle from approval to payment.

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Payout lifecycle

Each payout goes through these stages:

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Reviewing payouts

  1. Go to Payouts to see all pending payouts
  2. Review the amounts and adjust if needed
  3. Approve payouts individually or in bulk

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Adjustments

Admins can add adjustments to payouts. Adjustments are recorded separately from the calculated commission, providing full audit transparency.

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Disputes

Reps can dispute a payout through the portal. The dispute process:
  1. A rep submits a dispute with a reason (markdown supported)
  2. The dispute appears in Dispute Management for admins
  3. Admins review the dispute and the payout details
  4. Admins write resolution notes (markdown supported) and mark as Under Review or Resolved
  5. When resolved, the payout returns to Approved status

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Viewing dispute details

In the disputes table, click the chevron to expand a dispute and see:
  • The rep’s reason for the dispute
  • Admin resolution notes
  • Resolution timestamp

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Exporting payouts

CommissionKit supports exporting payouts to CSV for your payroll or accounting system. This requires the Growth plan or above.