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Clawback

Clawback is a commission recovery mechanism. When a deal is closed and commission is paid, but the deal later falls through — for example, the client cancels, the contract is terminated early, or a refund is issued — clawback deducts the commission from the rep’s next payout.

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How It Works

  1. A deal is marked closed won and commission is paid to the rep.
  2. The plan has a clawbackDays window (e.g. 90 days).
  3. If the deal changes to closed lost or cancelled within that window, the system flags it.
  4. The rep’s next payout is reduced by the clawed-back amount.
  5. The admin and rep are notified.

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Configuration

Clawback is set at the plan level. When creating or editing a commission plan, set Clawback Period (Days) to the number of days after close during which the deal is subject to clawback.
Clawback requires the Growth plan or above.

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Example

Scenario: Result: The rep’s next payout is reduced by SAR 1,500. The rep sees the deduction in their portal with a clawback notification.

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Email Notifications

When a clawback is triggered:
  • Admin receives a clawback-alert email with the rep name, deal name, and amount clawed back.
  • Rep sees the deduction in their payout breakdown on the portal.